Refund & Cancellation Policy

We want every devotee to feel at peace with their booking. This policy explains when you can cancel, how refunds work, and how our services are delivered.

1. Individual pooja bookings

• Cancelled 24 hours or more before the scheduled time: full refund.
• Cancelled less than 24 hours before: no refund, because the pandit and samagri are already arranged. You may reschedule once at no extra cost.
• If we cancel or cannot provide a pandit: full refund, or a new date if you prefer.

2. Festival poojas (sankalp)

• Cancelled before the registration closing date shown on the pooja page: full refund.
• After registrations close, or once the pooja has started: no refund, because your family’s names are already included in the sankalp.
• If we cannot perform the pooja as described: full refund.
• Wrong name or gotra? Tell us before registrations close and we will correct it free of charge.

3. Failed or duplicate payments

If money was deducted but your booking was not confirmed, or you were charged twice, the extra amount is refunded in full. Contact us with the transaction details if it has not been refunded within 7 business days.

4. How to request a cancellation or refund

Email or WhatsApp us with your booking or receipt number (it starts with HR-) and the reason for cancelling. We confirm eligible refunds within 2 business days.

5. Refund timelines

• Refunds are made to the original payment method through Razorpay.
• UPI, Indian cards and net banking: usually 5–7 business days after approval.
• International cards: usually 7–15 business days, depending on your bank.
• Because banks convert currencies at their own rates, the amount credited for international payments may differ slightly from the amount originally debited.

6. Delivery of services

We do not ship physical products. Individual poojas are delivered in person or by video call on the agreed date. Festival poojas are performed in India on the dates shown on the pooja page, and the sankalp video and photos are sent to your WhatsApp or email after completion.

7. Contact

For cancellations and refunds, contact us below. See also our Terms & Conditions.